Terms & Conditions

 

Welcome to our Váhy™ Australia website (the Site). Váhy™ (referred to as We, Us or Our) provides the services available on the Site to you subject to the following terms and conditions (the Terms and Conditions). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions. These Terms and Conditions include the additional policies related to orders placed through this Site.

1. Privacy Policy

Please review our
Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.

2. About Váhy™

The Váhy™ business in Australia is operated by Vahy Pty Ltd (ACN 615 549 212).

3. Eligibility

To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under Australian law you must: (a) register your details on the checkout processes of the Site; and (b) be the holder of a valid debit/credit card.

4. Language

This contract will be in English.

5. Products and product descriptions

Information on the Site

The Site has been designed to provide general information about Váhy™ and its business and to offer the opportunity to purchase Váhy™ products and receive regular newsletters and updates on Váhy™ products. The information provided at the Site is not intended to provide medical advice. Users of the Site should be aware that no regulatory agency has deemed the products described herein to be effective or intended to diagnose, treat, cure or prevent any disease. If there is any inconsistency between information provided on this Site and any information provided with a Váhy™ product, the latter should be taken as most correct.

Products may not be available or as described

We endeavour to ensure that photographs, details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by law, we do not warrant that the product and service descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free.

Information may be out of date

Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted.

6. Purchase Policies

Personal use only


The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Please note that samples are subject to availability.

Our right to cancel your order

If we reasonably believe, in our sole discretion, that the completion of your order may result in the violation of our Terms and Conditions or the product is out of stock or subject to some other form of recall from sale we may, with or without notice, to cancel or reduce the quantity of your order.

7. Prices

All prices indicated for products available via the Site are inclusive of sales taxes (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the checkout and delivery section of the Site.

8. Placing an Order and Order Acceptance

You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the Váhy™ Site by clicking on the submit button at the end of the on-line order process.

Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. This is not an order acceptance from Váhy™.

Unless we have notified you that we do not accept your order or you have cancelled your order if permitted by the Site, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the
Returns Policy & Procedure.

If you require any information regarding your order(s) please contact Customer Services on hello@vahy.co.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions or if we identify a product or pricing error.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

9. Payment

You many pay using any of the methods specified in the payment section of this Site (including Klarna). You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.


10. Title to goods

We will retain the legal ownership of the goods until the later of dispatch of the goods to you and full payment for the goods being received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

11. Risk of loss

Risk in the goods will pass to you upon delivery to you.

12. Delivery

We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery times quoted to you are indicative only. Orders may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed delivery caused by any third party.

13. Acceptance of goods

Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Terms and Conditions. If no such action is taken, to the extent permitted by law, we shall not be obliged to accept any rejection of the goods at a later date.

If the goods you receive are damaged or faulty or not what you originally ordered, we will be happy to replace the goods when the original item(s) are returned to us.

Please notify us immediately on hello@vahy.co. Please be sure to include your order or invoice number. This policy is only applicable to purchases made online; we are unable to process returns for purchases made at a stockist. Returns for purchases made online will not be accepted for return or exchange at a stockist.

14. Intellectual property

All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") is the property Váhy™, its affiliates, our partners or our licensors, and is protected by United States, Australian and international copyright laws. The trade marks, logos, and service marks displayed on the Site (collectively, the "Trade Marks") are the registered and unregistered marks of Váhy™, its affiliates, licensors or partners, in Australia and other countries, and are protected by United States, Australian and international trade mark laws.

All other Trade Marks not owned by us, our affiliates, partners or licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. None of the content, the Trade Marks, and any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

15. Limited licence

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Site. This limited licence does not include the right to: (i) frame or utilise framing techniques to enclose the Site or any portion thereof (ii) modify or download the Site or its contents (except caching or as necessary to view content); (iii) make any use of the Site or its content other than personal use; (iv) create any derivative work based upon either the Site or its content; (v) collect account information for the benefit of another party; (vi) use any meta tags or any other "hidden text" utilising our name or the Trade Marks; or (vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

We also grant you a limited, revocable, and non-exclusive licence to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to our Site (i) may link to, but not replicate, our content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trade Mark without express written permission; and (vii) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link. Any unauthorised use by you of the Site terminates the limited license set forth in these Terms and Conditions without prejudice to any other remedy provided by applicable law.

16. Your obligations and responsibilities

In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You must act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to Váhy™, our affiliates, partners or licensors.

17. Third party links

We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other Sites is at your own risk.

We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other Sites that you visit.


18. Limitation of liability

No representations or warranties

To the extent permitted by law, we make no representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions or the Site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose.

The information and reference materials contained on Our Site and any blog are intended solely for the general information of the reader. The information contained on this Site is for discussion purposes only and is not intended to diagnose health problems or to take the place of professional medical care. The information contained herein is neither intended to dictate what constitutes reasonable, appropriate or best care for any given health issue, nor is it intended to be used as a substitute for the independent judgement of a physician for any given health issue. The major limitation of informational resources contained herein is the inability to take into account the unique circumstances that define the health issues of any patient. Please consult your health care provider for medical advice.

Exclusion of loss caused by certain things


You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort, including negligence, or otherwise), under any circumstances, for any

(a) interruption of business;

(b) access delays or access interruptions to the Site;

(c) data non-delivery, mis-delivery, corruption, destruction or other modification;

(d) loss or damages of any sort incurred as a result of dealings with or the presence of off-site links on the Site;

(e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from third party sites;

(f) any inaccuracies, omissions or misleading, false or deceptive statement in the content; or

(g) events beyond our reasonable control.

Exclusion of certain types of loss

To the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (or any lost profits) related to the Site and our products regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

Cap on liability

In no event shall our maximum aggregate liability exceed one hundred dollars as applicable or the value of the goods ordered, whichever is greater.

21. Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of the Site or our products. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

22. Complaints

If you wish to complain about any matter please contact Customer Services on hello@vahy.co. 

23. Disputes

Your use of this Site and any purchase by you of any goods from Váhy™ will be governed by Australian law and the parties hereto submit to the exclusive jurisdiction of the Australian courts.

24. General

Entire agreement

You acknowledge and agree that these Terms and Conditions, including the receipt and information on or in the product, are the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications.

We may amend these Terms and Conditions

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site.

Your continued use of the Site constitutes your agreement to all such terms and conditions. You agree to comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

No agency or partnership with you

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

A failure to enforce is not a release of rights

Our failure to require your performance of any provision hereof will not affect our full right to require such performance at any time thereafter, nor will our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and Conditions and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

Rights are cumulative

The rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law.

Time not of the essence

Time is not of the essence of these Terms and Conditions with regard to any of the times, dates and/or periods mentioned herein.

If a term is unenforceable

In the event that any provision of these Terms and Conditions are unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.

25. Discount codes

If you have a discount code, you code needs to be entered at the checkout. These terms and conditions apply to all discount codes or promotions where you must redeem a promotional code to obtain the promotional offer:

  1. The promotional code is valid for a limited time only.
  2. Each promotional code can be used only once, unless otherwise specified.
  3. Each promotional code applies only to qualifying items as specified in the offer.
  4. The promotion is subject to all restrictions set forth in the offer.
  5. The promotional code is not transferrable and may not be resold.
  6. If you return items purchased using a promotional code, we will subtract the value of the promotional code from your return credit.
  7. Promotional codes may not be combined with other offers.
  8. There is a limit of one promotional code per customer.
  9. Promotional codes must not be published online or disclosed to any third party, you will be liable for any loss occurring as a result of such conduct.
  10. If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.

How to use discount codes

When you purchase the Balanced Encounter Set, you will be sent by email a Gift Card for the value of the Balanced Encounter Set which can be used against any product (excluding another Balanced Encounter Set). If you have not received this within 24 hours of your purchase, please first check your junk mail folder then contact us.

26. Discount for Balanced Encounter Sets

When you purchase a Balanced Encounter Set you are entitled to a discount of AU$65 off your next purchase through the Site (the Balanced Encounter Offer). The following terms and conditions apply to the Balanced Encounter Offer:

  1. You can only purchase full price products through the Website (not through any third party stockists).
  2. You cannot purchase another Balanced Encounter Set or Gift Cards with the Balanced Encounter Offer.
  3. The Balanced Encounter Offer is only valid for two months from the date of purchase of the Balanced Encounter Set.
  4. You may only use the Balanced Encounter Offer once and there is a limit of one Balanced Encounter Offer per customer.
  5. Balanced Encounter Offers do not entitle you to a refund, credit, cash advance, to redeem it for cash or receive any portion of the remaining Balanced Encounter Offer value in cash.
  6. The Balanced Encounter Offer can only be used on one transaction and any remaining value is cancelled after use.
  7. The Balanced Encounter Offer cannot be transferred, sold or published to any third party.
  8. If you return items purchased using the Balanced Encounter Offer, we will subtract the value of the Balanced Encounter Offer from your return credit if credit is offered.
  9. The Balanced Encounter Offer cannot be combined with any other offers.
  10. If you violate any of the Terms and Conditions, the Balanced Encounter Offer will be invalid, and the Balanced Encounter Offer discount will not apply.
  11. The Balanced Encounter Offer must not be published online or disclosed to any third party, you will be liable for any loss occurring as a result of such conduct.
  12. The Balanced Encounter Offer cannot be applied to past purchases, it can only be applied to purchases after you have ordered the Balanced Encounter Set.
  13. Treat your Balanced Encounter Offer like cash. Lost or stolen Balanced Encounter Offers will not be replaced or refunded. The bearer of the Balanced Encounter Offer will be taken to be the owner.
  14. We reserve the right to cancel any Balanced Encounter Offer or the Balanced Encounter Offer program, for any reason at any time without notice.

27. Gift Cards

These Terms and Conditions of Use apply to all gift cards, returns card and credit issued by Váhy after 1 July 2018 (Gift Cards). Your purchase, redemption or attempted redemption of a Gift Card constitutes your acceptance to be bound by these Terms and Conditions and agreement to Our Privacy Policy.

These Terms and Conditions along with any specific terms and conditions listed on the Gift Card or enclosing email contain the full set of terms and conditions governing your use of the Gift Card. We recommend that you read these terms carefully before using the Gift Card.

(a) Expiry

    All Váhy Gift Cards purchased will expire three years from the issue date with no extensions possible.

    (b) Redemption

      Except for the exclusions listed in under the heading ‘exclusions’ below, once loaded with value your Gift Card may be redeemed for purchases on the Site only. 

      (c) Exclusions

        The following are the exclusions applicable to the redemption of your Gift Card:

        1. all purchases made via third party stockists and not through the Site;
        2. bill payments, including supplier invoices and store accounts;
        3. Gift Cards cannot be used to purchase other Gift Cards.

         

        (d) How to buy a Gift Card

          To purchase a Gift Card, please select ‘Gift Card’ from our Site then proceed through the checkout. After checkout an electronic gift card will be sent to your nominated email address. You can then send this gift card to the desired recipient (or keep it for yourself, we won’t tell). 

          Please note that there may be a 24hr delay in the funds being uploaded onto the Gift Card. During this delay, the Gift Card cannot be used for purchases or transaction enquiries.

          (e) How to purchase with a Gift Card

            During checkout of the merchandise that you wish to purchase from the Website, use your Gift Card by inserting the unique code during the checkout process.

            The transaction will be completed when the balance has reduced on your Gift Card. Please note that no change will be given for any remaining Gift Card value. The remaining Gift Card value may be used in whole or part against future purchases until the Gift Card expires.

            You agree that we can reduce the remaining Gift Card value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by:

              1. imputing, swiping or scanning your Gift Card and entering your Gift Card code, or allowing an operator or other person to do so, at the point of sale on the Site; or
              2. giving us details of the Gift Card and authorising the transaction in some other way approved by us.

            When you authorise a transaction you are confirming that the transaction correctly represents the purchase price of the goods or services obtained and you are agreeing to pay the amount of that transaction by the reduction of the remaining Gift Card value.

            You can use one gift card per order. Should you have multiple gift cards, please contact us with your gift card details and we can assist you in placing your order.

            (f) Purchases exceeding the remaining Gift Card value

              Your Gift Card may only be used to make purchases up to the initial Gift Card value or the remaining Gift Card value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the remaining Gift Card value, you must pay the excess using another payment method.

              (g) No cash advances

                Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the remaining Gift Card value in cash.

                (h) Checking your Gift Card balance, expiry date and transaction history

                  You will not be sent statements of transactions on a Gift Card. You should keep a record of your Gift Card balance. If you cannot recall this, please contact us via email at hello@vahy.co and provide your Gift Card number as well as your details and information about any purchases you can recall.

                  (i) Can I exchange my Gift Card?

                    You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.

                    (j) Destruction of Gift Card with no value

                      All Gift Cards remain the property of Váhy. If the remaining Gift Card value is zero your Gift Card cannot be reloaded. We may destroy your expended Gift Card or you must destroy or delete it.

                      (k) Cancellation and voiding of Gift Cards

                         

                          1. Gift Cards cannot be cancelled once they are issued except if voided by Us if their value is used or if they expire.
                          2. We reserve the right to void any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way and We may subject Gift Cards to a verification process.
                          3. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except those set out in paragraph ii) we will elect to provide a refund or a replacement Gift Card.
                          4. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.
                          5. If you publish your Gift Card details online or to any third party, then you are responsible for any misuse of that information by third parties and no refund or new Gift Card will be issued.

                         

                        (l) Re-issue of faulty or damaged Gift Cards

                          A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors. If you do not receive your Gift Card, please check your junk mail folder first then contact hello@vahy.co if it is not there.

                          (m) Lost or stolen Gift Cards

                            Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.

                            You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by Us.

                            (n) Changes to Terms and Conditions of Use

                              We reserve the right to change any of the terms contained in these Terms and Conditions of Use at any time where the change is required for any reason and agree to provide you with at least 30 days' notice of such changes. We will give you notice by posting the changes on www.vahy.co.

                              (o) Privacy and confidentiality

                                Our Privacy Policy explains how we handle the personal information that we may collect from you with respect to Gift Cards. A copy of the Váhy Pty Ltd Privacy Policy is available at www.vahy.co.

                                (p) Limitation of liability

                                  You have certain rights under the Australian Consumer Legislation which cannot be excluded and are not affected by these terms and conditions. Except for those statutory rights, any conditions implied by any other laws are excluded from these Terms and Conditions.

                                  To the maximum extent permitted by law, we will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms and Conditions, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause except if caused by our gross negligence. To the extent permitted by law, if we are liable to you, our maximum aggregate liability to you is limited to the remaining Gift Card value on your Gift Card.

                                  28. Competitions

                                  As a subscriber of Váhy™ you will be given the opportunity to enter competitions from time to time via the offers made by Us, as well as the opportunity to take advantage of special offers. Each competition and special offer is subject to terms and conditions which will be available to you via the offer at the time of entering the competition or viewing the offer. Any competition that is made available to the public is governed by its own terms and conditions subject to law. The terms and conditions of each competition will be made available to all prospective entrants and should be read in conjunction with these Terms and Conditions.

                                  29. Use of Electronic Addresses

                                  All electronic addresses of Váhy™ and its employees published on the Site, in any email or in a newsletter are for business purposes only. The publication of those electronic addresses should not be taken as consent by Vahy Pty Ltd and its employees to receiving unsolicited commercial electronic messages not directly related to the Site, the newsletter or the Váhy™ business.

                                  30. Spam

                                  By purchasing Váhy™ products on line or subscribing to our electronic communications you are consenting to receive electronic communications from Us regarding Váhy™’s products, offers and services. You can withdraw your consent by unsubscribing at any time simply by click "unsubscribe" or "manage subscriptions" from the electronic communication.

                                  31. Feedback

                                  While We are pleased to receive feedback, comments and ideas from visitors to the Site, any information that you submit through the Site will be considered non-personal, non-confidential, and non-proprietary (other than personal information, as that term is defined in our Privacy Policy). Please read the Privacy Policy before submitting personal information to Us. Your use of the Site constitutes your acceptance of all the terms of the Privacy Policy. If you transmit any ideas, information, concepts, know-how or techniques or materials to us through the Site or to Váhy™ email addresses, you hereby grant Us an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute them in any medium, and agree that We are free to use them for any purpose.

                                   

                                  32. Online returns and exchanges

                                  We hope that you are enchanted with your order. However, if there is a fault with the product or it is not the product that you ordered, you may return the product within 7 days of delivery and we will provide a replacement product of the same value at free of charge.  Please be aware that postage will be at your cost.

                                  Returns will be processed within 5 to 10 business days upon receipt. In the event that a refund (excluding the initial delivery charge) is given, it will be made against the original debit/credit card used.

                                  We cannot accept returned goods that we believe have been used or opened. In such circumstances, we will notify you that no refund will be available and we will return such goods to you.  Please be aware that we do not provide exchanges or returns for a change of mind or if the scent is not how you expected it to be. We encourage all customers to purchase the Balanced Encounter Set first so they may smell all scents and select the scent they like most before making other purchases.

                                  Returns process

                                  1. Email us at hello@vahy.co with your receipt and all details of why you would like to return your product.
                                  2. Return the goods to us in their original condition within 7 days of delivery. Please ensure that the parcel is properly sealed and secured and ensure our email correspondence is contained in the parcel along with all original invoice details. 
                                  3. We will process the return within 5 to 10 business days of receipt then contact you via email or telephone.

                                  33. Shipping and delivery

                                  COVID19 UPDATE

                                  Due to COVID19 our Australian and international shipping is taking much, much longer than usual. In addition, there are also some countries which are not accepting personal package delivery during the pandemic. Unfortunately this is out of our control and we appreciate your patience while the world works through these unprecedented times. We will continue to send the orders out within 24 business hours and provide you with all the tracking information that we have, but we cannot predict when they will arrive.  

                                  General

                                  Our organic alcohol based scents have some restrictions as to where they can be shipped and how they can be shipped. As this often cannot be by air, we appreciate your patience as our products sail the oceans to you.

                                  Due to strict international transport regulations (IATA), we are not allowed to ship items containing alcohol such as our parfum range to some countries. If your country is not listed in the shipping options during checkout, we recommend that you order our Elixir Oil parfum instead or any other item in our collection that doesn’t contain alcohol. If it’s an option for you, you can also change your delivery address to one of the countries that is permitted during our checkout process. Our apologies for the inconvenience.

                                  Shipping fees

                                  We provide free standard shipping for all orders over AU$50 within Australia and internationally.

                                  You have the option of Express Post for the following fees:

                                  • Australia wide for AU$20
                                  • International for AU$20

                                  If you need your item urgently, you can elect the Express Post option during the checkout process.

                                  Shipping timeframes

                                  For Standard Post, orders received before 7:00 AM on business days will be dispatched the same day. Orders received after 7:00 AM will be dispatched the next business day. For Express Post, orders received before 12:00 PM on business days will be dispatched the same day. Orders received after 12:00 PM will be dispatched the next business day.

                                  We do not ship orders on Saturday, Sunday or public holidays.

                                  Shipping times after dispatch are estimated below:

                                  Australia Wide

                                  • Standard Post 3-7 business days depending on your location within Australia
                                  • Express Post 1-3 business days depending on your location with Australia (next business day to most metro areas)

                                  Western Australian (WA) customers

                                  • Standard Post 4-8 business days
                                  • Express Post 1-3 business days

                                  International

                                  • Standard Post 5-10 business days
                                  • Express Post 2-5 business days

                                  The above is a guide only, please check the Australia Post website for the Standard and Express Post timeframes applicable to your location. You can also refer to your postage tracking information sent after purchase. Please be aware that remote destinations may take a little longer depending on customs regulations within your country. There may also be locations where Express Post is not offered due to the customs regulations.

                                  Shipping and delivery requirements

                                  Deliveries are made during normal business hours. All imported goods are subject to assessment for import taxes and charges even if you imported those goods for your own use. Any international taxes and duties are payable by you. We will select the best methods to minimise costs of taxes, duties, customs and freight wherever possible to make your experience in purchasing our product online as pleasant and convenient as possible.  However, unfortunately We are unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.

                                  Please note that once an order has been placed, the shipping option cannot be modified, and your order will be shipped to the delivery address you provided. Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed. Please also note that tracked deliveries that cannot be delivered because you are unavailable will be shipped again at your expense or cancelled. Please be advised that We cannot be held responsible for lost packages or delays although we will do our best to sort it out with the carrier.

                                  We will accept and deliver orders within the limit of available stock. In case items are temporarily or permanently unavailable, we will send you an email so that you are informed. You will then have the option of modifying or cancelling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as practicable.

                                  34. Maximum purchase policy

                                  We limit orders to six (6) of any single item. Orders exceeding these limits are subject to cancellation. If you would like to set up a wholesale account with us, please reach out by email at hello@vahy.co to discuss this possibility.

                                  35. Scent specific information

                                  Ingredients

                                  Ingredient transparency is very important to us at Váhy™ that is why you will see the ingredients of each of our Parfums and Oil Elixirs listed on the product page of the Site. In addition, we are committed to ensuring that No Nasties are included in any Váhy™ products that are applied to your skin. For more details on our No Nasties policy, please see the About Us section of the Site.

                                  Usage

                                  Our scents are designed to last for 4 to 5 hours. How long they actually last will vary from person to person and could last up to seven hours. After applying, we recommend that you allow three seconds for our products to develop into their full scent.

                                  Apply our Parfum and Oil Elixir products to your skin (topic use only) and do not apply near sensitive skin, cuts, abrasions or near your eyes or other openings. Our products should not be ingested. If any irritation occurs, stop use immediately, wash with cool water then see your medical practitioner. We suggest that you do a patch test before using any new product.

                                  If you are pregnant or breast feeding you should speak with your medical practitioner before using any type of scent. Keep our products out of reach of children. They may be harmful if swallowed.

                                  Storage

                                  The delicate natural ingredients used in Our products can be affected by direct sunlight. Please store your Váhy™ products with their lid on somewhere cool, ventilated and out of direct sunlight or heat. Please be mindful that our organic cane alcohol based products are flammable and may be subject to postage restrictions.

                                  Expiry

                                  Due to the natural and organic ingredients used, our products have a shelf life of 12 months.

                                   

                                  Copyright © Váhy Pty Ltd. All worldwide rights reserved.

                                  Version: July 2018