Return & Refund Policy
Online returns and exchanges
We hope that you are enchanted with your order. However, if there is a fault with the product or it is not the product that you ordered, you may return the product within 7 days of delivery and we will provide a replacement product of the same value at free of charge. Please be aware that postage will be at your cost.
Returns will be processed within 5 to 10 business days upon receipt. In the event that a refund (excluding the initial delivery charge) is given, it will be made against the original debit/credit card used.
We cannot accept returned goods that we believe have been used or opened. In such circumstances, we will notify you that no refund will be available and we will return such goods to you. Please be aware that we do not provide exchanges or returns for a change of mind or if the scent is not how you expected it to be. We encourage all customers to purchase the Balanced Encounter Set first so they may smell all scents and select the scent they like most before making other purchases.
- Email us at email@example.com with your receipt and all details of why you would like to return your product.
- Return the goods to us in their original condition within 7 days of delivery. Please ensure that the parcel is properly sealed and secured and ensure our email correspondence is contained in the parcel along with all original invoice details.
- We will process the return within 5 to 10 business days of receipt then contact you via email or telephone.