General Information

Our organic alcohol-based scents are subject to certain shipping restrictions.

Due to international transport regulations (IATA), we are unable to ship alcohol-containing products, such as our 50ml parfum range, to some countries. If your country is not listed in the shipping options at checkout, we recommend ordering our 10ml Travel Sprays or any other alcohol-free items in our collection. Alternatively, if possible, you may change your delivery address to one of the permitted countries shown during checkout. We apologise for any inconvenience this may cause.


Shipping Fees

Standard Shipping

Standard shipping: Free on all orders over AU$60 within Australia.
International standard shipping: From US$15.

Express Shipping

You can also choose Express Post at the following rates:

  • Australia-wide: From AU$20

  • International: From US$30

If you need your order urgently, simply select Express Post at checkout.


Shipping Timeframes

Order Dispatch:

  • Standard Post: Orders placed before 10:00 AM (AEST) on business days are dispatched the same day. Orders placed after this time will be shipped the next business day.

  • Express Post: Orders placed before 12:00 PM (AEST) on business days are dispatched the same day. Orders after this time will ship the next business day.

Please note: We do not dispatch orders on weekends or public holidays.

Estimated Delivery Times After Dispatch:

Australia-Wide:

  • Standard Post: 3–7 business days (location-dependent)

  • Express Post: 1–3 business days (next business day to most metro areas)

Western Australia (WA):

  • Standard Post: 4–8 business days

  • Express Post: 1–3 business days

International:

  • Standard Post: 5–10 business days

  • Express Post: 2–5 business days

These timeframes are estimates only. For the most accurate delivery times, please refer to the Australia Post website or use the tracking information provided after your purchase. Some remote locations and international destinations may experience longer delivery times due to local customs processes. Express Post may not be available in all regions.


Shipping & Delivery Requirements

Deliveries are made during standard business hours.

All imported goods may be subject to taxes, duties, or customs charges, even for personal use. These charges are your responsibility. While we aim to select the most cost-effective shipping methods to minimise additional fees, we are unable to predict or quote these charges as they vary by destination and are outside our control.

Once an order has been placed, shipping options cannot be modified. Please ensure your delivery address is accurate and complete - including apartment, suite, building number, or company name if applicable.

If a tracked delivery cannot be completed due to unavailability, redelivery will be at your expense or the order may be cancelled.

We are not responsible for lost parcels or delays caused by the carrier, although we will do our best to resolve any issues that arise.